CLIENT INTAKE MANAGER
Jennifer Larson

Jen Larson serves as the Client Intake Manager for Larson Law Injury Lawyers, where she oversees the critical first phase of our relationship with clients. Jen possesses a rare and powerful combination of skills, understanding both the big picture of the firm’s “win-first” philosophy and the deeply personal, front-line realities clients face when they first reach out for help. As the head of intake, she ensures that every prospective client is met with immediate empathy, absolute professionalism, and a seamless onboarding experience.

Elevating the Client Experience

In her role, Jen manages the firm’s onboarding systems, case evaluation protocols, and initial client relations. She bridges the gap between a client’s first phone call and the strategic launch of their legal case. Jen believes that the intake process sets the tone for the entire legal journey; by leveraging her deep background in high-level communication and strategy, she has built a structured, highly responsive department that treats every family with the grit, integrity, and dedication that Larson Law Injury Lawyers is known for.

Beyond the Firm

For Jen, the drive to support and protect families starts at home. A devoted mother of three, she is passionate about modeling resilience and integrity for her children. She brings that same discipline to her personal life, where she is a dedicated advocate for health and wellness.

Whether she is mastering a new sequence in Pilates, hitting a new personal best in strength training, or losing herself in a book, Jen believes in the power of constant growth. Her commitment to mental and physical discipline is the engine behind her structured approach to managing client care, ensuring that Larson Law Injury Lawyers remains a leading voice for justice in Illinois and beyond.

Key Highlights

• Education: Purdue University (B.A.); Harvard University (Contract Law Studies)
• Specialties: Client Onboarding, Case Evaluation, Legal Communication, Crisis Empathy, Departmental Management
• Philosophy: “The first phone call to a law firm shouldn’t just be a protocol, it should be the moment a client feels the weight lift off their shoulders. We build a bridge of trust from second one.”